All your questions, our answers.

Parcel shipping always goes through a LinkAF GP partner in your city:

• Find a GP near you in our directory
• Contact them to arrange a drop-off or home pickup
• Once your parcel is registered, you receive a tracking number
• Track your parcel in real time until delivery

Your recipient is notified at every step via SMS and WhatsApp.

Enter your tracking number (e.g. FR-0001-012345-GN) in the search field on the LinkAF home page. You'll see the full history: intake at origin kiosk, transit, arrival at destination kiosk and final delivery — each step timestamped.

Delivery times depend on the shipping method chosen by the GP:

• Air freight: usually 3 to 7 days
• Sea freight: 30 to 60 days

Your GP will tell you the exact timeframe at drop-off.

Contact the GP operator directly — they are responsible for the shipment. LinkAF provides the tracking technology to help locate or identify the parcel, but the GP operators handle logistics.

A premium service where the GP operator sends a staff member to collect your parcel at home. Only certain operators offer this. Use the "Home pickup" filter in the directory.

Go to a LinkAF GP partner and provide the recipient's information and the amount. The GP registers the transaction and a secure pickup code is sent to the recipient via WhatsApp. You receive an instant confirmation.

The pickup code is valid for 96 hours (4 days) by default. If needed, ask your GP to extend validity or cancel and redo the transaction later.

• EUR · Euro
• GNF · Guinean Franc
• XOF · West African CFA Franc
• XAF · Central African CFA Franc
• CDF · Congolese Franc
• NGN · Nigerian Naira
• GHS · Ghanaian Cedi

Exchange rates are set by your GP and shown transparently before you confirm.

Yes. Your recipient must present a valid ID and the pickup code received via WhatsApp. The name on the ID must match the one you provided when sending.

• End-to-end data encryption
• Hosting in Europe, GDPR-compliant
• One-time pickup code via WhatsApp
• Mandatory identity verification
• Full traceability of every transaction

No account is needed for basic tracking. To see all your shipment history and receive personalised notifications, create a free account in a few seconds.

Yes, completely free for diaspora customers: tracking, notifications, personal area, operator search — all free. Shipping and transfer costs are set by the GP operator you choose.

When you drop off your parcel, the GP registers your WhatsApp or phone number. You'll automatically receive status notifications without any action needed.